Refund policy

Last updated: October 23, 2026

30-day money-back guarantee

We want you to love your MistWyrm. If you're not happy with your order, you can ask for a return within 30 days of delivery.

How to start a return

Email us at miahbrands@outlook.com with your order number and the reason for the return. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as we can't accept returns that arrive without a return request.

Conditions

• Items must be returned in their original condition, with all parts (remote, USB cable) and packaging.
• For hygiene reasons, opened essential oils can't be returned unless they arrived damaged or faulty.
• For change-of-mind returns, return shipping is paid by the customer. We recommend a tracked service, as we can't refund items lost on the way back to us.

Damaged, faulty or wrong items

If your order arrives damaged, stops working, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund, and you won't pay for any shipping.

Refunds

Once your return is received and checked, or your damage claim is approved, we'll email you to confirm. Refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days for the money to show in your account.

Cancellations

Want to cancel? Email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once it has shipped, please follow the return process above.

Contact

Questions about returns? Email miahbrands@outlook.com and we'll help.